Policies
Privacy, terms, refunds
Effective with the service terms dated February 1, 2025. Questions: desertbreezeshuttle@gmail.com or (505) 203-8017.
Privacy
- We collect what a ride needs: name, phone, email, pickup and drop-off, travel time, and payment details handled by the card processor.
- That information is used to run the trip, take payment, send updates, and meet legal duties. We do not sell or rent your information.
- Drivers and payment processors see only what they need to complete the job. We may also disclose information if the law requires it.
- You can ask what we hold, ask for a correction, or ask us to delete what we are not required to keep. Email the booking address.
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Terms of service
Booking a ride or using the site means you accept these terms. Desert Breeze provides airport transfers, local and regional shuttles, event transportation, and custom trips.
Give accurate pickup details. Prices move with distance, time, and extra requests. Cancel 24 hours ahead to avoid fees. A late cancel or no-show can be charged up to the full fare. The refund schedule below is the published customer policy.
Passengers do not smoke, vape, drink alcohol, or bring open containers. Spill-proof bottles are allowed. Treat the driver and the vehicle with respect, and follow the law. Drivers keep the SUV clean and drive legally.
Traffic, weather, and other things outside the car are not on Desert Breeze. Passengers pay for damage they cause. Lost items are the passenger’s to track down. Service can be refused if these terms are broken.
Disputes are handled by arbitration in New Mexico, under New Mexico law.
Refund policy
More than 24 hours out
Cancel more than 24 hours before the scheduled service and you are eligible for a full refund.
Inside 24 hours
A cancellation inside 24 hours results in a 20% refund.
No-show
If you do not show and did not call, there is no refund.
If we cancel
If Desert Breeze cancels for a breakdown, extreme weather, or a safety issue, you get a full refund or a free reschedule.
How refunds move
Refunds go back to the original payment method in 7–10 business days. Email the booking with your confirmation number.
If a disruption is on us, the refund is partial or full depending on how bad it was. Traffic, closures, and disasters are reviewed case by case. Discounted bookings can be non-refundable when that is stated at booking.